Answers to our most frequently asked questions are below.
Parents
Will it know who my child is?
No, it is designed only to pull from school-wide information, not individual student files. It can narrow down information with prompting from you (ie: you ask about a specific class) but it does not know anything about your child specifically.
Does it learn from my child's data?
No, it never has access to your or your child’s private data.
Is this a private channel?
Yes, this is a private chat just between you and QDrop; nobody else can see your questions.
What types of questions can I ask?
Anything about school logistics, like "Is it PE today?" or "What should they wear on the last day of term?"
Does it remember my questions?
It keeps the context for 10 minutes so you can ask follow-up questions, then it clears the history for your privacy.
Will QDrop send me messages?
No, it will only ever reply when you ask it a question first.
Can I ask questions in my preferred language?
Yes, you can ask and receive answers in your own preferred language.
Does it cost anything for me to use this?
No, it’s completely free for parents as part of your school’s commitment to better communication.
Is QDrop ever wrong?
QDrop relies completely on information provided by the school; it's always worth checking the source provided in the citation to double-check if you're unsure.
Can I use QDrop to contact the school?
No. There is no staff member manning the chat. You must use traditional channels (phone call or email) to speak to a staff member.
Schools
What is QDrop?
It’s a tool that makes it easier for parents to get the answers they need from the information you've already shared.
Is QDrop secure?
Yes, QDrop takes data security very seriously. It is GDPR compliant and has SOC2 and ISO27001 certifications.
How do we add information to QDrop?
We scrape your website and can sync your calendar, you BCC us on emails or upload documents to the Knowledge Hub.
Can we see what parents are asking?
In order to ensure total privacy, you will not be able to see parent questions. In future roll-outs, we plan to provide information on trends and topics of questions to help you hone your school communications.
What if the information I send is wrong or old?
The moment you delete a document or email from the Knowledge Hub, QDrop can no longer use it
What if I BCC an email by mistake?
You’ll get an instant receipt with a link that lets you delete the email from our system immediately.
Can parents see other children's information?
No, the system only has access to general school and class-level information.
Can users ask and receive answers in their own language?
Yes, it supports multiple languages to make school information accessible to all families.
Can people outside the school access our info?
No, access is strictly limited to parents and staff with an official invite.
What information will parents have access to?
Only the documents and information you choose to share with QDrop.
Inquire about a Trial
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